About Us

Complaints Policy

At Ray White Thirroul we truly value feedback on the level of customer service we provide.

Our agency will consider every complaint made by a client or customer (the Complainant), and either accept the complaint, whether wholly or partly, or reject the complaint.

Complaints are requested to be made in writing, please download and fill in the complaints form and return to us by either –

  • F: 02 4268 5599
  • E: thirroul.nsw@raywhite.com
  • P: PO BOX 428 THIRROUL NSW 2515
  • IN PERSON: 360 Lawrence Hargrave Drive THIRROUL NSW 2515

Acknowledgement of receipt of complaint will be made within 24 hours. The agency will respond to the complainant, in writing, within seven (7) days, or at a later date, if agreed to by the Complainant.

If our agency accepts the complaint, we will arrange restitution (if applicable) within seven (7) days of our written response, or at a later date, if agreed to by the Complainant.

Please download the Complaites Register Form here.