Sell with Confidence
Read More

Tenant – Maintenance Request & Troubleshooting

It is a strict policy of this office that all maintenance requests are presented in writing before they can be acted upon. Please fill in the Maintenance Request form found at the bottom of this page, being careful to ensure all details are entered correctly. When you submit the form it will refresh the page, if you scroll to the bottom you will receive a confirmation sentence that the email has been sent. We suggest checking this to ensure your maintenance request has been received by our office.

If it is an urgent repair, please call our office on 4268 5577 during business hours or 0450 915 277 after hours.

Maintenance Trouble Shooting Guide

Hot Water System

If your supply of hot water is not hot or doesn’t seem to last as long as it should, your hot water system may need topping up.  Locate the filler valve on the side of the hot water system and lift the floppy lever until water flows from the overflow. Repeat this process every few months. Otherwise, check the power is on; has the power box tripped the switch or blown a fuse; or has your shower routine changed or increased (tank capacity and/or tariff rates will effect this). Remember in winter, the efficiency of the tank is less than summer and the water will get colder quicker. Note: Please follow the above procedure before requesting maintenance.  If this does not rectify the problem please contact our office.  Remember a leaking hot water tap will cause poor supply of hot water and high electricity accounts.

Water Leaks

Water bubbling out of the ground could be a serious problem and could lead to further complications, roof leaks can also worsen quickly, contact SES to arrange temporary tarps and phone our office immediately.

Bath/Shower Leaks

A common problem in properties is leaking from wet areas eg. bathrooms, kitchens, into adjoining rooms, a regular check is advisable. If the carpet/floor is wet, sponge and dry area thoroughly and check again after use of the wet area, advise our office if there is still a problem.

Leaking Toilet

Usually is a minor problem. Regular mopping and turning off the tap between uses is adequate until the trades person arrives. Please complete the repair advice form and send to our office to arrange for a trades person.

Blocked Toilet

Usually is a minor problem if you have 2 + toilets. Please be mindful of the quantity of toilet paper and any sanitary items that may be placed in toilet as this will cause or add to the issue. Sanitary items should be placed in bins. Try plunging the the toilet first then complete the repair advice form and send to our office to arrange for a trades person if the problem persists. Tenants will be required to pay for callouts if mismanagement of toilet has occurred.

Faulty Switches or Fans

Do not attempt to fix it yourself. Do not use switches. Contact our office as soon as possible.


Check power or fuse box. Ensure the power is on and the switch has not tripped.

Tenants are responsible for replacing blown light bulbs. If problem not remedied contact your property manager.


If your neighbours have also lost power contact your energy provider.  Otherwise check if the Safety Switch has tripped and if so, reset the switch.  If it trips again unplug all appliances from power points.  Reset Safety Switch and plug in appliances one at a time until faulty appliance is located.  If you have a fuse box check this for a blown fuse. Note: If this does not rectify the problem please at this stage notify our office. Tenants will be required to pay for callouts where a faulty appliance belonging to them has caused the problem.

Hot Plates

Check if power is connected or check power box for tripped switch or blown fuse. Contact us to arrange for professional help.

Garbage Disposal Unit

If your food disposal fails to work, you may need to push the reset button. This button is under the unit and usually red.  Do not attempt to disassemble unit. If this does not rectify the problem please complete a repair advice form and send to our office. Tenants will be required to pay for callouts to repair food disposal units that are blocked due to tenant misuse or abuse.

Pool Problems 

– Water level is a priority and must be kept at a level to allow water to flow through the skimmer boxes at all times. Failure to do this could result in enormous expenditure to you.

-No metal objects are to be allowed in the pool as it could cause corrosion marks

 No animals in the pool as this creates a huge chemical imbalance.

 Ensure regular testing of water to keep correct PH level, this helps prevent mould/fungus forming in the pool.

 Vacuum at least once a week to keep pool clear of debris.

 Regular checks of pump to ensure motor working correctly and efficiently. Leaking or pooling water at the pump could mean a cracked casing and will need attention.

 Even if the pool is maintained for you, it is still part of your responsibility to keep an eye/ear out for any problems.

Tenant Details

Property Details

Maintenance Details